Privacy Policy ajo88 –
Your Data, Our Responsibility

Welcome to the ajo88 Privacy Policy. This document is the official statement by the ajo88 platform regarding how we collect, process, store, and protect the personal data of our members in Malaysia. We understand that privacy is more than a legal obligation — it is a reflection of the respect we have for the trust you place in us.

Ajo88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every process involving your personal data is designed with security, transparency, and user control as top priorities. We believe you have the right to know exactly what happens to your information.

This Privacy Policy applies to all ajo88 platform users including visitors without an account, registered members, and VIP members. It also covers all our channels including the official website, mobile app, and communications via ajo88's official Live Chat and WhatsApp.

Ajo88 only collects data that is genuinely necessary to provide you with the best service. We do not collect excessive or irrelevant data beyond the scope of our services. The following are the categories of data we collect:

Data is collected through various means including registration forms, direct platform usage, communications with our support team, and through cookie technology and automatic tracking when you browse our platform.

Every use of your personal data by ajo88 has a clear and legitimate purpose. We do not use your data for purposes unrelated to the provision of our online betting platform services. The following are the primary purposes of data processing:

• Account Management: Creating, verifying, and maintaining your member account, including KYC processes required by law.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, hacking, money laundering, and other security threats.
• Customer Support: Providing technical assistance and support related to accounts, transactions, and games.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes.
• Marketing (with consent): Sending promotional information and exclusive offers only to members who have given their consent.
• Legal Compliance: Meeting reporting and compliance obligations to the relevant authorities.
• Platform Improvements: Analyzing usage patterns to enhance the user experience and develop new features.

Ajo88 does not sell, rent, or trade your personal data to third parties. However, in the course of operating the platform, there are certain situations where your data may be shared with trusted parties:

• Payment Service Providers: Transaction information is shared with legitimate payment processors such as DuitNow, FPX, and e-wallet providers to complete your transactions.
• Game Software Providers: Minimum technical data is shared with licensed game providers to ensure game integrity and fairness.
• Cloud & Infrastructure Services: Technical infrastructure providers that help us operate the platform securely and stably.
• Legal Authorities: Data may be disclosed to government authorities or law enforcement when required by Malaysian law.
• Anti-Fraud Verification: Third-party services that help detect and prevent fraud, money laundering, and other illegal activities.

All third parties that receive your personal data are required to sign a strict data protection agreement with ajo88. They are only permitted to process your data for specified purposes and must comply with the security standards we set.

The security of your personal data is the absolute top priority of ajo88. We continuously invest in the latest security technologies and procedures to ensure your data is always protected from unauthorized access, loss, or misuse.

The technical and organizational security measures we practice include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest using AES-256 standards.
• Strict role-based access control — only authorized personnel can access sensitive data.
• 24/7 system monitoring with real-time threat detection.
• Regular security audits conducted by our internal security team and independent experts.
• A comprehensive incident response plan to address any data breach promptly.
• Regular data backups with tested disaster recovery procedures.

Your personal data will be retained for as long as necessary to fulfil the purposes of processing or as required by Malaysian law. Generally, active account records are kept for the duration of membership and up to six (6) years after account closure for legal compliance purposes.

The ajo88 platform uses cookies and similar tracking technologies to enhance your experience, secure your session, and understand how our platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for improvement purposes.
• Functionality Cookies: Saving your preferences such as language, display settings, and game preferences for your convenience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the ajo88 platform. For the best experience, we recommend keeping essential cookies enabled.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by ajo88. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

In the course of operating the ajo88 platform, there are situations where your personal data may be transferred to or processed in countries other than Malaysia, particularly in the context of cloud infrastructure usage and international technology service providers.

When international data transfers occur, ajo88 ensures adequate protection through the following measures:

• Only transferring data to countries with recognised data protection standards.
• Signing Standard Contractual Clauses with data recipients outside Malaysia.
• Ensuring all international service providers comply with ajo88's data protection policies.
• Conducting data protection impact assessments before any new data transfer is carried out.

We are committed to ensuring your personal data receives a level of protection equal to or higher than that provided in Malaysia, regardless of where the data is processed.

The ajo88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately.

If you are a parent or guardian who believes your child has registered an account on ajo88, please contact our support team immediately. We will take prompt action to verify and close the account, and delete all associated data.

Ajo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. The latest version of this Privacy Policy is always available on this page.

For material amendments that significantly affect your rights, ajo88 will provide advance notice of at least seven (7) days via in-platform notifications and email to your registered address. Continued use of the ajo88 platform after the effective date of such amendments will be considered your acceptance of the changes made.

We encourage you to review this page regularly to stay informed about how we protect your personal data. The date of the last amendment will always be displayed at the top of this page for your reference.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team. We are committed to providing accurate and thorough responses to every privacy-related enquiry.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the ajo88 platform
• Response Time: Within 2 business days for general enquiries; 30 days for data subject rights requests